משלוח

Shipping Policy

At Solenne Glow, we are committed to delivering your order quickly and efficiently.

1. Processing Time

Orders are processed within 1–2 business days after payment is received. Once your order has been shipped, you will receive a confirmation email with tracking information.

Note: Weekend orders are processed on the next business day.

2. Shipping Destinations and Delivery Times

We deliver to the following countries with the estimated delivery times indicated:

Please note: Delivery times may vary due to customs clearance, carrier delays, or unforeseen circumstances.

3. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order using the link provided.

4. Delivery Delays

We strive to deliver within the stated timeframe. However, delays may occur due to:

• Severe weather conditions

• Customs clearance

• High order volumes (e.g., holidays or sale events)

If your order is delayed beyond the estimated timeframe, please contact us at info@solenneglow.com

5. Lost or Stolen Packages

Once the carrier confirms delivery, Solenne Glow is not responsible for lost or stolen packages.

If your package appears to be lost, please check:

• The delivery address

• Ask family members or neighbors

• Contact the carrier directly

If the issue cannot be resolved, please contact us at info@solenneglow.com

6. Damaged Goods

If your order arrives damaged, please email us within 48 hours at info@solenneglow.com with:

• Your order number

• Photos of the damaged item and packaging

Depending on the situation, we will offer you either a replacement or a full refund.

7. Customs and Taxes for International Shipping

Customers outside the EU and the United Kingdom may be responsible for any applicable customs duties or taxes. Customs clearance times may affect delivery times.

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Contact Information

DEMERIO LTD